December 20, 2021
This Christmas season I have experienced many wow worthy moments from some of my favorite brands and some of my favorite people. It got me thinking about what I can do better about creating that same...
March 03, 2021
How do you listen to your customers? Do you have a way to consistently get feedback and implement it? According to Microsoft 90% of customers want organizations to give them an opportunity to share...
October 29, 2020
Summary: Buyers now rate customer experience as important as price and quality when making purchasing decisions Customer experience is defined by the interactions buyer has with a company before,...
